Why is my order pending manual review?

When your order is awaiting manual review, it means a human agent is taking a look at your order. A ticket should be automatically generated explaining this in further detail. A copy of the ticket is below.

We apologize, but your order's delivery may be delayed until a member of our team approves it, as it has been flagged for manual review by our system.


What does this mean?

1) You should make your payment for this order if you have not. You can do so under Billing -> Invoices in the client area.
2) Due to the circumstances of this order rather than marking your order as fraud, the system has made an exception and has permitted you to place an order. As long as there are no issues with the order then your order will be manually approved.
3) This will be done as soon as possible, it is already in the queue as long as you have made a payment.

Your order will be approved manually by an administrator or more information will be requested from you.

Please do not reply to this ticket or create a new one - it may be closed without reply.

  • pending order
  • 118 Users Found This Useful
Was this answer helpful?

Related Articles

Can't pay with PayPal?

If you cannot pay with PayPal because it asks that you add a credit card, you can make a one-time...

Why can't I add/deposit funds?

If you do not have an active order then you will need to contact support to generate the deposit...

How do I cancel my service?

We no longer manually process cancellations, unless it is within 7 days for a refund. To cancel...

How do I receive a refund?

Most of our plans qualify for a refund, within 7 days of purchase.You must create a ticket in the...

Why are there $1 charges on my credit card?

These are pending pre-authorization charges that are used to see if your card can be used before...